Need to Return a product?

To return a product at Scottish Rite Valley of Evansville, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at scottishriteevansville.org, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-812-425-1396
Monday - Friday: 8 a.m. - 4:30 p.m. CT
Saturday: Closed
By e-mail: scottishriteevansville.org

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Scottish Rite Valley of Evansville accepts returns on merchandise from select manufacturers within 30 days. However, Scottish Rite Valley of Evansville reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Your Company Name on returned items, and Your Company Name will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Scottish Rite Valley of Evansville WILL COVER THE SHIPPING CHARGE
  • Scottish Rite Valley of Evansville
    203 Chestnut Street
    Evansville, Indiana
    United States of America
    47713

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Scottish Rite Valley of Evansville discretion. Please be aware that specific manufacturers have more restrictive return policies.